Trilogy Technologies partners with Ziptech Services UK

‘edge-point’ portal available to customers in UK

Trilogy Technologies has announced a partnership with Ziptech Services, a London based IT support company, which will allow Ziptech to resell Trilogy’s ‘edge-point’ portal to companies in the UK.

Trilogy’s ‘edge/point’ portal provides organisations with an overview of their entire IT infrastructure including incident management, technical support, detailed reporting with change and problem management information. Easy to install and learn, it requires no capital outlay. ‘edge/point’ gives customers the flexibility to choose how much or how little participation they wish to have over the viewing of the health of their infrastructure.  Ziptech Managing Director, Jim Simpson is positive about the partnership, the benefits it brings to clients and the increased reach it offers to his own company.

‘edge-point’ is constantly exploring the infrastructure for potential issues and resolving them before the user even knows about them.  Benefits include the ability to achieve better systems performance and less downtime with fewer demands on internal IT resources and staff.  ‘edge/point’ gives a seamless end-user experience with visibility into the client’s own infrastructure.

“We have developed a relationship with Ziptech Services whose services complement ours, and ‘edge-point’ is a perfect fit for their customers.” explains Neil Stone-Wigg, Chief Technology Officer, Trilogy Techologies.  “By taking snapshots of key information ‘edge-point’ is able to trend situations over any time period giving a unique angle on how to pre-empt and troubleshoot situations which allows customers gain a competitive edge.”

“Trilogy Technologies is in the same business as Ziptech Services.  Through their portal offering ‘edge-point’ they aim to add value to their clients by giving the valuable insights they need into their infrastructure health and performance – information that is not normally easily accessible. The benefits are obviously to pre-empt problems, reduce down time and facilitate informed decision-making that drives efficiencies.” comments Jim.  “We’re very excited to be offering ‘edge-point’ to businesses in the UK.  It has applications for our traditional client base of small to medium sized companies who use Ziptech to provide their IT services - as well as businesses with larger networks who have their own IT departments, but lack visibility of their IT infrastructure.”   

“This partnership with Ziptech forms part of our strategic programme to develop partnerships with leading managed service providers on the international stage.” concludes Edel Creely, Managing Director, Trilogy Technologies.  “We are delighted to work with Jim and his team in bringing the benefits of ‘edge/point’ to companies in the UK.”