(l to r) John Casey, Sales Director & Edel Creely, Managing Director, Trilogy Technologies with John Ball, Managing Director, Height for Hire

Trilogy Technologies has implemented a Desktop Virtualisation and Managed Services solution to streamline processes, provide mobile access, give the business a cost-effective way to make its staff more productive and increase customer satisfaction at Height for Hire.

“With a significant growth in our business and with eleven geographically dispersed sites in four countries, we needed an efficient and cost-effective technology solution to orchestrate our information flow between offices, manage application deployment and maintain our mobile users with the least effort and cost,” explains John Ball, Managing Director at Height for Hire.

Trilogy Technologies, a Citrix Partner, recommended and implemented a desktop virtualization and managed services solution for Height for Hire.

Trilogy installed Citrix XenServer in Ashbourne, Co Meath which connects users at the eleven remote sites via an Eircom bipReach network.  Trilogy also installed SonicWall firewalls at all remote sites as well as a new consolidated firewall at head office.  The solution virtualizes Height for Hire’s existing infrastructure and consolidates the ERP system, all files and email accounts, adobe and internet access.  The company is now able to roll out the latest platforms for users such as Microsoft and Height for Hire’s own specific applications centrally.   Trilogy also implemented Citrix Access Gateway which allows remote users and mobile workers to log on securely and quickly to the data at Ashbourne data centre. It also acts as a fail-over should any links go down from the bipReach perspective, users can log in over the Citrix access gateway.  Trilogy’s managed service solution remotely manages both the head office and remote site infrastructure.

“Key benefits of the solution include efficient, centralised management, rapid scalability, instant Web-enablement of existing applications and flexible access to applications on demand”, continues John.   “All user files are located on our central servers in Ashbourne so from an access, security and backup perspective our users are totally PC independent”.

Centralised management and support relieves administrators from constant travel to the remote locations to configure a PC.  “Our people travel less often as staff can now access all required applications from anywhere using any device.  By giving our staff in the field access to real-time information, we can gain a competitive advantage as an organization.” says John.  Applications and upgrades can be deployed on the central server and made them available immediately to all staff, thereby further increasing productivity and competitive advantage.

“This cutting edge technology allows us to function as one office,” adds John.  “It allows us to open up new offices very quickly anywhere in the world.  It also allows us to control bandwidth usage”.

Height for Hire is the leading Irish company providing powered access platforms for hire and sale to the Irish, UK and continental European plant industry.  The company has over 30 years’ experience supplying a wide range of aerial platforms from battery and diesel scissor lifts to articulated and stick boom lifts; mobile hoists from vehicle-mounted and trailer-mounted platforms to telescopic forklifts and an extensive variety of specialised access machines and mobile mini cranes.  The company employs over 150 people throughout Ireland, UK and Eastern Europe.