We are like minded, 'Trilogy is forward thinking: Trilogy looks after all our ICT needs; the team has great vision and is passionate about their work. We are like minded organisations in that way.' Eina McHugh, Director, The Ark, 'A Cultural Centre for Children'

Edge/Point

Trilogy releases ‘edge/point mobile’ Managed Services Portal

 

Trilogy Technologies has launched ‘edge/point mobile’, building on the company’s ‘edge/point’ portal to provide customers with real-time access to critical information relating to their infrastructure while on the move.  ‘edge/point mobile’ allows users real-time access to critical information on their infrastructure via their iPhone, iTouch, Blackberry or Android device.

 

The new mobile portal provides an enhanced, dynamic and personalised user experience, allowing quick and easy access to relevant information based on a user’s specific interest.  This is a comprehensive view of their entire IT infrastructure including incident management, asset visibility, technical support, change control, high level recommendations and problem management information.  Critical information such as alerts on incidents as they occur with filterable view of tickets with search functionality allowing drill down to ticket details and the ability to create new service tickets.  The security section within ‘edge/point mobile’ provides essential  visibility of the security status of all devices on the network.

 

With edge/point Twitter feed, users get the latest news on new features and ongoing enhancements to the managed service.  Trilogy’s ‘edge/point mobile’ portal is a key feature of Trilogy’s managed services offering which devolves tasks to intelligent agents to manage and monitor infrastructure for optimal performance.

 

 “As the model changes for both the distribution and consumption of technology, we at Trilogy are helping to affect this change,” explains Neil Stone-Wigg, Chief Technology Officer, Trilogy Technologies . “By providing our solution through our new ‘edge/point mobile’ we are improving the flexibility on how a company retains control and visibility over their technology platform.  ‘edge/point mobile’ builds on the commitment to provide customers with the tools to manage and review information relating to their infrastructure in a way that best suits their needs, now and into the future.”

 

< Prev   Next >