Trilogy takes IT partnership to a new level: 'Trilogy Technologies has taken a genuine interest in our business. They immediately demonstrated their understanding of our IT business needs and are working with us to develop our ICT strategy.' Roger O'Connor, Finance & Administration Manager, European Rugby Cup Ltd.
ICT Support

With Trilogy, you're in the right hands...we have built a team of support professionals with the experience and knowledge to deliver the best experience for our customers. 

 

Our support contracts cover a range of service models including

  • Help-desk cover ranging from standard business hours to 24 x 7
  • Reactive support, via telephone, remotely or on-site
  • Flexible cover on infrastructure covering hardware break/fix and dedicated spare parts
  • Guaranteed response times and detailed Service Level Agreements
  • Dedicated Technical Account Manager
  • Scheduled/ad-hoc on-site resourcing

Our team of engineers

  • Embrace our culture of partnership and continually keep our clients’ business interests in mind
  • Optimise the managed services tools to benefit clients
  • Manage the system to answer and resolve issues quickly and effectively
  • Conduct regular network health checks to avoid costly infrastructure downtime
  • Maintain Microsoft, VMware, Citrix, Cisco, IBM, HP and Oracle accreditations
  • Know when issues should be resolved remotely or on-site and when to escalate them.

Find out how Trilogy's IT Support will benefit your organisation...

We would be delighted to talk to you about the added value a support contract with Trilogy could bring to your organisation. Contact us.