Managed Services Solution for KSi Faulkner Orr

KSi Faulkner Orr is a long-established firm of accountants and business advisors committed to providing a high quality, personal service to all clients. Founded in 1983 by David Orr and Pat Faulkner, the company has grown in size and reputation to become one of Dublin’s best known accountancy practices offering a full range of services. KSi Faulkner Orr has implemented Trilogy Technologies’ Managed Service Solution to deliver complete ICT systems availability, stability and reliability and to allow the company to focus on client service and business expansion.

“We needed an ICT partner to support us and take responsibility for our physical and virtual servers, on a 24/7 IT support contract, for business critical applications and maintenance”, explains Dominick Tighe, Managing Director, KSi Faulkner Orr.  “By outsourcing this function, we hoped to streamline the business, deliver complete availability and realise cost savings”.

Trilogy Technologies developed its own Managed Service solution delivered through a secure and virtualised platform located at their data centre.  As part of this service, Trilogy also developed advanced hardware and service monitoring whereby the initial warning signals are monitored and automatically reacted to.

“Trilogy’s Network Operations Centre (NOC) is the hub of the solution”, continues Dominick.  “The NOC is manned by a team of highly experienced engineers who apply a proactive approach to managing and resolving IT issues before they have critical impact on the business.  In addition to monitoring, the NOC and managed service team of engineers’ conduct routine automated tasks against every PC/Laptop on a weekly basis, comprising of weekly patch management, service packs, spyware scan and disk defrag to ensure all equipment is running optimally”.

“As well as providing all of this, Trilogy has given us their secure client portal edge/point that presents KSi with complete visibility to audit information, monitoring results, service tickets, and an easy to read monthly report detailing all aspect of our networks health, as part of the managed service contract”, says Dominick.

“Accessibility, reliability and availability of information is paramount to success in our business”, concludes Dominick.  “The managed service solution has given us a highly flexible solution with prompt, accurate and professional attention 24/7.  It also gives me peace of mind and allows me to sleep well knowing our data and applications are in safe hands”.