Managed Services Engineer
Trilogy is seeking to recruit an Engineer with an interest in developing their skillsets and learning both the technical and operational facets of delivering a high-tech managed services platform, providing support to a large numbers of clients across a broad range of infrastructures. Included in these are hardware and software based technologies such as:- Operating Systems, Applications (Email, Internet, Databases), Communications (LAN, WAN, Remote Management), Servers, Data storage systems, Management tools, Virtualisation Technologies.
The position is based in our office in Dublin city centre.
Key Activities/Responsiblities
- Daily monitoring of Managed Services environment ( 2500+ clients)
- Performing daily / weekly checks on our platform
- Ensuring Patching on clients is being carried out and up-to-date
- Ensure active scripting / maintenance is running on client devices
- Setup of new clients on to Managed Services Platform
- Monitoring alert queues and reacting to issues
- Categorising Alerts
- Managing tickets escalated to Managed Services team
- Setting up hardware monitoring on client sites
- Documenting Internal processes
Qualifications & Experience
- Hold a 3rd level qualification in an IT discipline
- An understanding and previous experience using / troubleshooting Windows 2003 / 2008 server
- A good understanding of TCP/IP & related services
- Proven experience in troubleshooting and problem solving
- Scripting experience a plus – ASP / VBScript / Auto IT / Batch Files / C#
- HP / Dell / IBM hardware management an advantage
- Virtualisation experience / basic knowledge an advantage
- Kaseya knowledge an advantage
Personal Qualities
- Ability to communicate well with staff and clients
- Desire to learn
- Work individually and as a team
- Be able to follow company procedures and methods
- Motivated and confident
Apply in writing to:
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