SALES ADMINISTRATOR

Reporting to the Sales Director, this role is a critical support to the sales team.

General Administrative Responsibilities

Sales Support Responsibilities

• Ensure maximum revenue achieved on all quotes/orders processed
• Generate new and repeat sales by providing product and technical information in a timely manner
• Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
• Provide accurate information regarding availability of in-stock items
• Obtain accurate information from suppliers relating to shipment dates and expected date of delivery and keep client updated
• Support sales team and customers through timely and accurate response to their requests for prices, quotation and other general information
• Processing of customers orders, queries for nominated accounts
• Database administration
• Keep track, quote and process all clients' annual renewable agreements
• Support other team members as necessary
• Following up with clients on quotes issued
• Ensure deliveries destined for clients go out to client quickly
• Liaise with dispatch to ensure ticket creation for all fixed price work
• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Creation of invoices for clients for all sales

Characteristics

• Ability to work on one's own initiative
• Motivated
• Pay good attention to detail
• Organised
• Good communicator
• Ability to multitask and prioritise
• Consistent application to workload
• Work to deadlines

Applications in writing to : Edel Creely This e-mail address is being protected from spambots. You need JavaScript enabled to view it

BUSINESS DEVELOPMENT MANAGER

If you join Trilogy Technologies, you will have the opportunity to work with our clients to deliver them a competitive edge through our range of industry-leading solutions and managed services. We work with our clients to deliver real business results and provide a service and support that is world-class. The role of Business Development Manager is a key position as part of our growing business development team. Based in Dublin we are looking for a keen, experienced individual with an excellent track record in the ICT industry.

The Trilogy business development team works closely with our customers and are experienced, enthusiastic people with real presence, who know how to build and nurture relationships, both internally and externally. As a member of this team you should be an excellent communicator and facilitator. You should have the capability to propose concise, complete and compelling ICT solutions to our customers which deliver real business value.

Description of Key Activities/Responsibilities

• Business Development in Managed Services, ICT Infrastructure or Virtualisation Solutions
• Maintain and deliver on a sales pipeline of prospects to agreed quality, time and resource constraints
• Responsible for delivering agreed targets, quarterly and overall annually
• Drive growth by increasing the flow of opportunities
• Initiate and qualify opportunities that are appropriate to Trilogy and have a justified business case for the customer
• Provide the required level of pre and post-sales engagement to secure new and/or repeat business
• Communicate effectively with project and development teams
• Networking & Relationship Development with clients, prospects and industry partners

Qualifications

• Relevant ICT market knowledge with strong list of personal contacts, understanding of key influencers, networking groups and their roles
• Minimum of 8+ years ICT Industry business development and account management experience
• Relevant ICT Technology Sales Qualifications from key Trilogy technology partners
• Viewed as a ‘trusted advisor’ by previous customers, has the ability to engage comfortably at the most senior level and has a deep understanding of the customer’s business. Typically act as a customer advocate.

Personal Skills & Experience

• Refined questioning and listening skills
• Good presentation, written and verbal communication skills
• Motivated and confident
• Have proven relationship building, influencing and negotiation skills
• Have strong business and analytical skills

Apply in writing to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

MS SQL / ORACLE DATABASE ADMINISTRATOR

Trilogy Technologies currently has a vacancy for a Junior/Mid-Level DBA located in our office in central Dublin.

POSITION DESCRIPTION:

A Junior to Mid-level MS SQL Server/Oracle DBA is required to support the Trilogy customer base. The successful candidate will be part of a small team supporting DBA customer requirements, remotely and on-site.
The Trilogy DBA team is responsible for supporting all customer databases and works very closely with clients and internal business groups to support the Database environments.  Core activities are Database monitoring, troubleshooting, performance tuning, high-availability strategies in production environments including installation, upgrades & patching. The team is charged with administering, maintaining, developing and recommending policies & procedures for ensuring the performance, availability, security and integrity of customer’s databases and systems.

Personal Skills

• Support MSSQL 2000, 2005 & 2008 Database
• MSSQL Analysis & Reporting Services
• Support Oracle 9i, 10g and 11g Databases.
• Oracle Application Server / Weblogic
• Database backup/recovery, space management and troubleshooting
• Adhering to following the Trilogy call logging system and emails for day to day work in a multitasking fashion.
• Knowledge of backup/recovery concepts, particularly in a Windows environment
• Strong verbal/written communication skills along with a customer focused attitude and ability to deal with our clients.
• Must be a good team player and be flexible with work arrangements.

Qualifications & Experience

• Third level education in Information Technology
• Must have minimum of 1-5 years’ experience working as a Database Administrator
• Having or willing to undertake MSSQL & Oracle certification.

MSSQL Specific Knowledge:

• Experience of MSSQL 2000, 2005 & 2008
• Ability to support  MSSQL Analysis & Reporting Services.
• Good knowledge of MSSQL Replication /Log Shipping/Mirroring & Clustering.
• Experience in the use of performance monitoring tools including SQL profiler and server side traces.

Oracle Specific Knowledge:

• Decent experience of Oracle database versions 11g 10g, 9i on Windows & Unix platforms.
• Good Knowledge of RMAN, Oracle Data Pump, backup/recovery and Dataguard essential
• Experience of Oracle Installations, upgrades & patching.
• Quick learner to pick up new Oracle Database technologies including RAC with minimum guidance.

General Skills:

• Adheres to Company standards and methodology
• Adheres to company confidentiality, auditing and security requirements
• Consistently demonstrates a high level of integrity and professionalism
• Ability to communicate well with all levels of staff at client sites. To listen and understand clients with a view to suggesting high level complex solutions and presenting these at a level that clients understand.
• Be able to work as an individual or a team
• Be a logical thinker and have the ability to learn new and existing products

This challenging role will provide the right candidate with an opportunity to expand their business knowledge by working with complex customer requirements in a friendly and fast-paced environment.
 

Apply in writing to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Managed Services Engineer

Trilogy is seeking to recruit an Engineer with an interest in developing their skillsets and learning both the technical and operational facets of delivering a high-tech managed services platform, providing support to a large numbers of clients across a broad range of infrastructures. Included in these are hardware and software based technologies such as:- Operating Systems, Applications (Email, Internet, Databases), Communications (LAN, WAN, Remote Management), Servers, Data storage systems, Management tools, Virtualisation Technologies.

The position is based in our office in Dublin city centre.

Key Activities/Responsiblities

• Daily monitoring of Managed Services environment ( 2500+ clients)
• Performing daily / weekly checks on our platform
• Ensuring Patching on clients is being carried out and up-to-date
• Ensure active scripting / maintenance is running on client devices
  - Setup of new clients on to Managed Services Platform
  - Monitoring alert queues and reacting to issues
  - Categorising Alerts
• Managing tickets escalated to Managed Services team
• Setting up hardware monitoring on client sites
• Documenting Internal processes

Qualifications & Experience

• Hold a 3rd level qualification in an IT discipline
• An understanding and previous experience using / troubleshooting Windows 2003 / 2008 server
• A good understanding of TCP/IP & related services
• Proven experience in troubleshooting and problem solving
• Scripting experience a plus – ASP / VBScript / Auto IT / Batch Files / C#
• HP / Dell / IBM hardware management an advantage
• Virtualisation experience / basic knowledge an advantage
• Kaseya knowledge an advantage

Personal Qualities

• Ability to communicate well with staff and clients
• Desire to learn
• Work individually and as a team
• Be able to follow company procedures and methods
• Motivated and confident

Apply in writing to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

CAREERS AT TRILOGY

Trilogy was formed with one purpose – to deliver a powerful competitive edge through technology to Irish businesses and organisations.

We pride ourselves as technology leaders with a focus on service excellence as well as a great place to work!

Trilogy cares about the long-term professional career of our employees.  We recognise that our success is built upon the attitude and aptitude of our people.  With us you will learn new skills, work with leading technologies and discover new challenges.

Trilogy offers competitive benefits, and a workplace atmosphere that is positive and motivating.

If you are looking for a new opportunity, we currently have a number of vacancies and invite you to explore which may be appropriate for you.

Trilogy is an Equal Opportunities Employer.