With Trilogy, you're in the right hands...we have built a team of support professionals with the experience and knowledge to deliver the best experience for our customers.
Our support contracts cover a range of service models including
- Help-desk cover ranging from standard business hours to 24 x 7
- Reactive support, via telephone, remotely or on-site
- Flexible cover on infrastructure covering hardware break/fix and dedicated spare parts
- Guaranteed response times and detailed Service Level Agreements
- Dedicated Technical Account Manager
- Scheduled/ad-hoc on-site resourcing
Our team of engineers
- Embrace our culture of partnership and continually keep our clients’ business interests in mind
- Optimise the managed services tools to benefit clients
- Manage the system to answer and resolve issues quickly and effectively
- Conduct regular network health checks to avoid costly infrastructure downtime
- Maintain Microsoft, VMware, Citrix, Cisco, IBM, HP and Oracle accreditations
- Know when issues should be resolved remotely or on-site and when to escalate them.
Find out how Trilogy's IT Support will benefit your organisation...
We would be delighted to talk to you about the added value a support contract with Trilogy could bring to your organisation. Contact us.