I have no hesitation in recommending Trilogy: 'Since we took out a contract with Trilogy, service has been excellent and issues are resolved promptly. We are delighted to have chosen Trilogy as our IT partner.' Pat Phelan, Directory of IT, Davy
ICT Support

With Trilogy, you're in the right hands...we have built a team of support professionals with the experience and knowledge to deliver the best experience for our customers.

 

Our support contracts cover a range of service models including

  • Help-desk cover ranging from standard business hours to 24 x 7
  • Reactive support, via telephone, remotely or on-site
  • Flexible cover on infrastructure covering hardware break/fix and dedicated spare parts
  • Guaranteed response times and detailed Service Level Agreements
  • Dedicated Technical Account Manager
  • Scheduled/ad-hoc on-site resourcing

Our team of engineers

  • Embrace our culture of partnership and continually keep our clients’ business interests in mind
  • Optimise the managed services tools to benefit clients
  • Manage the system to answer and resolve issues quickly and effectively
  • Conduct regular network health checks to avoid costly infrastructure downtime
  • Maintain Microsoft, VMware, Citrix, Cisco, IBM, HP and Oracle accreditations
  • Know when issues should be resolved remotely or on-site and when to escalate them.

Find out how Trilogy's IT Support will benefit your organisation...

We would be delighted to talk to you about the added value a support contract with Trilogy could bring to your organisation. Contact us.