Trilogy’s edge/point portal is a highly functional, ‘window into an infrastructure’ providing real-time visibility of a client’s entire IT infrastructure, anywhere via a standard web browser, developed by Trilogy Technologies.

edge/point provides unrivalled visibility of an entire IT infrastructure including incident management, technical support, detailed reporting and change management information.  Easy to implement and understand, edge/point gives organisations the flexibility to view on-demand the health of their infrastructure as well as complete IT service management transparency.

edge/point improves a company’s productivity by having far greater control and visibility over their technology platform, at one touch of a button.  By implementing edge/point portal, it is easier than ever to head-off problems on your infrastructure before they occur.

Infrastructure Management Visibility

edge/point is a complete reporting solution giving you scheduled or on-demand information about yours, or your clients', ICT infrastructure. It collates the information available from on-line Kaseya or LabTech agents and/or from Connectwise for full visibility of important assets & critical services.

Portal Points

edge/point provides a unique and highly relevant view of your IT world; infrastructure security; assets; users; corporate compliance; service tickets and more. Users can be assigned differing rights and access with the ability to write scripts for further capability or custom views as required at different portal points.

Data Rich Infrastructure Management Dashboards

Various graphical dashboards display the data you need to see in a clear, useful way, which can be sorted, exported or emailed for a variety of views.  This comprehensive view of the entire IT infrastructure includes incident management, asset visibility, technical support, change control, high level recommendations and problem management information - valuable information for various people: Account Managers, the Technical Team or Management.

For a Real Difference

The edge /point portal provides visibility of the entire network, especially useful if the business is geographically dispersed or highly complex. The real time data and trending information helps you forecast for the future, minimizing downtime and ensuring poor performance or other problems don't impact on important operational matters. Service tickets are monitored, time to resolution measured and costs tracked to improve efficiency and productivity. As everyday IT tasks are automated and measured, valuable resources can be deployed to make a real difference to business growth.

IT Service Management For Executive Confidence

The power of edge/point is most clearly seen in the custom design, on-demand reporting service.  From Executive Summaries to detailed asset tracking, information can be pushed, pulled, or scheduled on demand - whatever is needed to ensure the IT infrastructure is running smoothly, leaving management free to grow the business..